CORPORATE TRAINING SEMINARS
At your location, Kathy will deliver
dynamic educational lectures for:
Corporate Training Seminars
Annual Conventions & Conferences
Individual Coaching for Public Speaking
Interactive Group Workshops
Communication Training for Sales
Guest Speaking & Keynote Addresses
Educational Event Breakout Workshops
On-site, Kathy will conduct an intensive, interactive group
seminar tailored to your company’s needs. Everyone
receives customized take-away booklets with information,
photos of the human voice, and exercises to improve diction
and vocal ability on their own. 30-minute Post seminar Q&A
session is offered free of charge.
Click here to arrange a Pure Voice Power business training seminar.
CALL CENTRES & PHONE TECHNIQUE
If you ever talk on the phone for your work: This is a ‘must-read’.
The phone always has been and always will be a primary contact point for customers
and clients. Excellent phone skills are essential for everyone representing your
company. You only get one chance to create a stellar first impression. Slurring
your greeting while announcing your company’s name is not going to win
their confidence.
What should the customer hear within 10 seconds
of any employee of your company answering the phone?
All of this:
"You are the most important client we have.
We have the best product/service in the world.
I’m an expert. I can help you.
We will have a long relationship because I can provide top-notch service you
as my customer for years to come.
I understand your concerns.
I will take care of business for you efficiently and accurately, in a timely
fashion. You don’t have to worry about a thing.
I am strong, confident, patient and empathetic.
Tell me what you need and it will be done.
I also have some other things to help you.
I am pleasant to deal with.
Leave it to me.
I am smart. I can be trusted.
We want you as our customer."
That is exactly what the voice of everyone on your staff should
convey to a customer on the phone … all within mere seconds of delivering
the company greeting.
You can say multitudes within seconds.
THE CHALLENGES OF TELEPHONE COMMUNICATION
Face-to-face communication is entirely different from phone communication. On
the telephone, you are at a great disadvantage, and superior voice and speech
skills are critical. To explain detailed advantages of face-to-face conversation,
here is an excerpt:
According to Ms. E. Jettmar, Dept. of Communication at Stanford University:
“Experiments have shown that the most important information in conversations
is inferred from facial expressions, with the smile being the most important
cue (De Paulo & Rosenthal, 1988). Research on telephone conversations …indicates
that in telephone conversations, nonverbal cues such as eye gaze, hand gestures,
and head nods, which are usually closely tied in with vocalic strategies, are
frequently replaced with vocal cues, and the interactants use a different set
of turn-taking and other control strategies than in face-to-face interactions
(Dittman and Liewellyn, 1967, cited in Rosenfeld, 1985). For example, listeners
wait for the definite end of a sentence (‘final juncture’) until
they start their reply. This, again, points to the importance of nonlinguistic
vocalic cues to control communication.”
Click here to inquire about Kathy’s Phone Voice Training Seminars
THEMED CUSTOM SEMINAR TOPICS
Ideas for your next corporate training event …
If you’re looking for something fresh to offer at your next annual conference
or business training session, imagine how unique and valuable it would be to
upgrade the voice and speaking skills of your company’s employees. Kathy’s
presentations are very fun, lively, educational, and the interactive nature of
her sessions really up an audience as they exercise their voices and do a little “speak
up!” practicing with her Tongue Twisters.
Choose your format from this list:
“ Perfecting your Phone Skills”
“ Sound Like a Pro When You Pitch”
“Up Your Communication Skills to Increase Sales”
“
It’s HOW You Say It”
“ The Tao of Confident Speaking”
“ The Big Sound Crash Course”
“ Creating a Charismatic Stage Presence”
“ Boot Camp for Speakers”
“ Podium Panic Solutions”
“Voice and Diction Essentials for Dynamic Business Presentations”
“ Reduce Your Accent”
“ Small Talk Matters: Upping Your Schmooze Factor”
“ Executives Need Executive Voices”
“ Speaking with Sincerity”
“
Make the Success Resolution: “Speak with Leadership”
“ Improv Games for Impromptu Speaking”
“ Business Voice Essentials For Managers and Trainers”
“ Controlling the Call”
“ The Language of Sales”
“ Voice Essentials for Business”
“ No More Tired Voice”
“
Bring You’re Audience Alive!”
“
Group Team Dynamics & Communication”
Kathy Thompson would be delighted to design a customized proposal to attend
your next gathering and address the specific needs your company has to improve
life in the workplace and inspire a team-oriented momentum.
Click here to arrange a Pure Voice Power Speech & Voice training seminar
Click here to arrange private speech and voice lessons.
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